FAQ – Health Care professionals

There are many advantages to let your patients make their appointments on the Internet:

1. It saves time for your receptionist who can use this time for other tasks.
2. Last-minute cancellations: DoctorDirect.com allows patients to book appointments up to the last minute as soon as there is availability.
3. More and more patients of all ages are now able to use the internet.
4. The system is open 24/7.
5. DoctorDirect is a user friendly system that can be learned by anyone capable of using the internet.

1. Yes, e-mail confirmations are sent to patients 5 days prior to their appointments.
2. Automated telephone confirmations are sent to patients 2 days prior to their appointments.
3. Text messaging will soon be available.
4. Also, patients will be immediately informed of cancellations initiated by physicians.

No. DoctorDirect.com.com Inc. does not share its members’ information with other companies.

Yes, of course! DoctorDirect.com allows you to filter the patients who will have access to your availability.

Yes, you can place filters and questionnaires in order to have patients book appropriate appointments.

Yes, of course. DoctorDirect.com allows you to create different appointment types.Time can be set aside even the day before for emergency cases.

Using DoctorDirect.com only requires a computer and an internet connection; no additional software is required. Nothing is installed on the workstation.

The type of computer used and the internet connection speed can influence the speed at which data is transmitted between your computer and our servers. Therefore DoctorDirect.com recommends busy offices and clinics to use a computer and internet connection that meets the following requirements:

A PC personal computer

- Pentium 4, 2 GHz
- 512 MB RAM on Windows XP or 1 GB RAM on Vista
- 10 GB of free hard drive space
- Internet Browser : Internet Explorer 7 or Mozilla Firefox and google chrome
- Windows XP SP3, Windows Vista and Windows 7 operating systems, upgraded regularly.

A MAC personal Computer

- PowerPC
- 512 MB RAM
- 10 GB of free hard drive space
- Internet Browser : Mozilla Firefox 2
- MAC OS 10.5

Internet Connection

Minimum data transfer rates of :
- 3,000 KB/s (download)
- 360 KB/s (upload)
Certain geographical or technical conditions may affect the speed of your internet connection. You can test your system at www.speedtest.net to determine the true data transfer rate.

Transmission security between your computer and our database servers:

The information that passes between the computers of Health Care Professionals or patients and DoctorDirect.com servers is transmitted via a secure SSL (Secure Socket Layer) tunnel. This establishes an encrypted communication channel between you and our database server. From the moment the Health Care Professional or the patient signs on to DoctorDirect.com, the exchange of information is done on a secure link identifiable by the “https” prefix in the site’s address. SSL has some of the highest encryption levels and is used for bank websites around the world to secure their online transactions.

Information security and architecture:

All the sensitive information stored by DoctorDirect.com, such as health insurance numbers or passwords, are heavily encrypted so that they cannot be decrypted by any other system.

The DoctorDirect.com technology architecture is based on HL7, an international standard of medical data management.

Additional safety measures:

1. Users log in with a username and password they set themselves. We impose secure, hard to guess passwords. This combination limits system access and increases information confidentiality, especially when several members of the same family use the DoctorDirect.com services.
2. When a patient registers with DoctorDirect.com, he or she does not have access to his or her appointment history prior to registration.
3. When the patient registers, the previous appointments are still locked until the patient unlocks his appointment schedule by visiting his/her doctor’s office proving that he is the genuine patient.

Yes, of course! As soon as you register with the system, our customer service department will contact you to discuss and conclude the service agreement.

Upon signing the service agreement, the client is entitled to a free one (1) month trial period. The agreement ends, at no cost, if the client notifies us that he does not intend to use the services after the trial period.

Installation and licensing fees are only charged after the first month if the health care professional accepts the contract.

However telephone reminders fees of $0.15/call are charged from the first day of use